Service Requests
Give employees a structured way to report IT issues, request equipment, or ask for help — every request gets a tracking number, routes to the right person, and moves through a managed workflow from submission to resolution. Admins see a real-time dashboard of open tickets by assignee and category so nothing stays unassigned.
Features
- ✓ Auto-assigned tracking numbers (SR-0001) — every request is traceable from day one
- ✓ Eight request categories — Hardware, Software, Network, Access, Onboarding, Equipment, General, Other
- ✓ Three priority levels — Low, Medium, High with colored indicators in the list view
- ✓ Asset linking — connect a service request to a specific asset from the asset inventory
- ✓ Activity log per request — add notes, updates, escalation records, and resolution details
- ✓ Quick resolve workflow — prompts for resolution notes, sets status to Resolved, and logs automatically
- ✓ Admin dashboard — open requests by assignee and by category, with high-priority count per person
- ✓ Status workflow — New → In Progress → On Hold → Resolved → Closed
- ✓ Notification on assignment and resolution — requesters get in-app alerts at every status change
- ✓ Customizable columns with CSV export — download the filtered request list for reporting
What sets it apart
Asset-linked tickets
Link any service request to a specific asset in your inventory — so when a laptop is reported broken, the ticket is tied to that exact device record with its serial number, warranty, and history.
Workload visibility for managers
The admin dashboard shows open requests broken down by assignee and by category — so you can see immediately if one tech is overloaded or if network issues are spiking this week.
Activity log builds the resolution history
Every note, update, and escalation is logged on the request with who wrote it and when — building a complete troubleshooting record that persists after the ticket closes.
Requesters can follow along
Employees can open their own request at any time to see status, who it's assigned to, and the full activity log — reducing "where is my ticket?" interruptions to your IT team.
Interested in this module?
Every module can be customized to match your exact workflow. Let's talk about what you need.
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