Managed IT Services

Your complete IT department โ€” workstations, servers, networking, security, cloud, phones, and vendor management. One team, one number, everything handled.

Per Device / Per Month

Unlimited remote support for day-to-day issues included with every managed device.
Onsite visits and project work billed separately at agreed rates. No surprises on your monthly bill.

Everything your business needs to run.

We handle the technology so you can focus on your business. When something breaks, you call one number. We handle the rest.

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Remote & Onsite Support

Most issues resolved remotely within the hour. Same-day onsite in the Columbus metro. Our techs carry common parts โ€” one trip usually gets it done.

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Workstations & Servers

Windows & Linux. Setup, configuration, maintenance, lifecycle management. Hardware procurement, OS deployment, and retirement planning.

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Networking

Firewalls, switches, wireless access points, VPN, and network cabling. Single-office to multi-site deployments.

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Security & Monitoring

24/7 device monitoring. Patches, antivirus, endpoint protection. We know about problems before you do.

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Backup & Recovery

Nightly backup monitoring, verified restores, disaster recovery planning. Local, cloud, or hybrid โ€” your data, your terms.

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Cloud & Microsoft 365

Migration, administration, licensing. Email, SharePoint, Teams, OneDrive. User provisioning and license management.

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Printers & Peripherals

Copiers, printers, scanners, label printers. Driver issues, network printing, scan-to-email, toner management.

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Vendor & Procurement

We deal with your ISP, phone vendor, copier company. Business pricing, warranty management, RMA processing.

Day-to-day remote support โ€” included.

The following support is included at no additional cost with every managed device. For anything outside this list โ€” onsite visits, server upgrades, infrastructure projects โ€” we discuss scope and cost before any work begins.

โœ“ Desktop and laptop troubleshooting
โœ“ Printer issues and network printing setup
โœ“ Password resets and account unlocks
โœ“ Email configuration and troubleshooting
โœ“ New employee onboarding and setup
โœ“ Employee offboarding and access revocation
โœ“ File and folder permissions
โœ“ Software installation and updates
โœ“ VPN connection troubleshooting
โœ“ Microsoft 365 support (Teams, OneDrive, Outlook)
โœ“ Browser and connectivity issues
โœ“ Peripheral setup (monitors, docks, webcams)

What's billed separately

Onsite visits, server infrastructure work, network engineering, new hardware deployment, and project-level work (office moves, new system rollouts, infrastructure upgrades) are billed at standard hourly rates. We'll always discuss scope and cost before any additional work begins.

Billed at a set hourly rate based on time required โ€” we'll always discuss scope and cost upfront

Ready to simplify your IT?

Call us, email us, or chat with Grover. We'll do a quick assessment of your environment and have a quote to you the same day.

Call (614) 291-4357 Get in Touch